This paper is in the following e-collection/theme issue:

Users' and Patients' Needs for Mental Health Services (502) Innovations in Mental Health Systems (484) AI-Powered Therapy Bots and Virtual Companions in Digital Mental Health (26) Generative Language Models Including ChatGPT (707) Focus Groups and Qualitative Research for Human Factors Research (1218) eHealth Literacy / Digital Literacy (527)

Published on in Vol 12 (2025)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/77951, first published .
Seeking Emotional and Mental Health Support From Generative AI: Mixed-Methods Study of ChatGPT User Experiences

Seeking Emotional and Mental Health Support From Generative AI: Mixed-Methods Study of ChatGPT User Experiences

Seeking Emotional and Mental Health Support From Generative AI: Mixed-Methods Study of ChatGPT User Experiences

Authors of this article:

Xiaochen Luo1 Author Orcid Image ;   Zixuan Wang2 Author Orcid Image ;   Jacqueline L Tilley3 Author Orcid Image ;   Sanjeev Balarajan1 Author Orcid Image ;   Ukeme-Abasi Bassey1 Author Orcid Image ;   Choi Ieng Cheang1 Author Orcid Image
Article Authors Cited by Tweetations Metrics

Xiaochen Luo   1 , PhD ;   Zixuan Wang   2 , PsyD ;   Jacqueline L Tilley   3 , PhD ;   Sanjeev Balarajan   1 , MA ;   Ukeme-Abasi Bassey   1 , MA ;   Choi Ieng Cheang   1 , MA

1 Department of Counseling Psychology, Santa Clara University, Santa Clara, CA, United States

2 Encounter Psychotherapy LLC, Gaithersburg, MD, United States

3 Psychology and Child and Human Development Group, National Institution of Education, Nanyang Technological University, Singapore, Singapore

Corresponding Author:

  • Xiaochen Luo, PhD
  • Department of Counseling Psychology
  • Santa Clara University
  • 500 El Camino Real
  • Santa Clara, CA 95053
  • United States
  • Phone: 1 408-551-1603
  • Email: xluo@scu.edu