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Published on in Vol 11 (2024)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/62679, first published .
Empathy Toward Artificial Intelligence Versus Human Experiences and the Role of Transparency in Mental Health and Social Support Chatbot Design: Comparative Study

Empathy Toward Artificial Intelligence Versus Human Experiences and the Role of Transparency in Mental Health and Social Support Chatbot Design: Comparative Study

Empathy Toward Artificial Intelligence Versus Human Experiences and the Role of Transparency in Mental Health and Social Support Chatbot Design: Comparative Study

Journals

  1. Badawy M, Khamwan K, Carrion D. A pilot study of generative AI video for patient communication in radiology and nuclear medicine. Health and Technology 2025;15(2):395 View
  2. Dell C. Beyond Automation: How Generative AI Is Transforming Nursing Practice. Journal of Clinical Nursing 2025 View
  3. Lee J, Esposito A. ChatGPT or Human Mentors? Student Perceptions of Technology Acceptance and Use and the Future of Mentorship in Higher Education. Education Sciences 2025;15(6):746 View
  4. Li Y, Li J, Zhang J, Hong H, Yu X, Tsai S. The Application of AI Customer Service. Journal of Global Information Management 2025;33(1):1 View
  5. Ding X, Barbic S. Perception of AI Use in Youth Mental Health Services: Qualitative Study. Journal of Participatory Medicine 2025;17:e69449 View
  6. Bucher A, Egger S, Vashkite I, Wu W, Schwabe G. “It’s Not Only Attention We Need”: Systematic Review of Large Language Models in Mental Health Care. JMIR Mental Health 2025;12:e78410 View
  7. Ng S, Sargent K, Snell J. Cyborg synchrony: integrating human physiology into affective generative music AI. Frontiers in Computer Science 2025;7 View
  8. Alamoudi E. From a Binary Feature Matrix to Correlation Analysis: A Dual-Paradigm Classification of Global Robotics Research Objectives. IEEE Access 2025;13:156318 View
  9. Mo L, Li H, Zhang Y, Li A, Xiong Z, Cun P, Zhu T. Self-help psychological intervention for young individuals during the post-COVID-19 era: development of a PST chatbot using GPT-4. Frontiers in Digital Health 2025;7 View
  10. Xi Y, Deng T. Anthropomorphic traits and user loyalty: exploring the mediating role of perceived value in chatbot usage in China. Information, Communication & Society 2026;29(4):1134 View
  11. Lan K, Sun T, Ming C, Yao B, Ding Y, Yan Y, Li Y, Luo C, Chen L, Chen J, Wu M. Towards reliable and empathetic depression-diagnosis-oriented chats. Science China Technological Sciences 2025;68(11) View
  12. Arzroomchilar E. Artificial Intelligence and Empathy in Social Work Practice. Journal of Social Work 2025 View
  13. Anjum R, Daud S, Bhatti G, Saddique F. Evaluation of AI-based mental health interventions using the grey relational analysis. Grey Systems: Theory and Application 2026;16(1):75 View
  14. Nagata J, Memon Z, Huang O, Moreno M. Adolescent Health and Generative AI—Risks and Benefits. JAMA Pediatrics 2026;180(1):7 View
  15. K. G. A, Joseph J. The compassion illusion: Can artificial empathy ever be emotionally authentic?. Frontiers in Psychology 2025;16 View
  16. Ali M, Ali S, Abbas Q, Abbas Z, Lee S. Artificial intelligence for mental health: A narrative review of applications, challenges, and future directions in digital health. DIGITAL HEALTH 2025;11 View
  17. Hudon A, Stip E. Delusional Experiences Emerging From AI Chatbot Interactions or “AI Psychosis”. JMIR Mental Health 2025;12:e85799 View
  18. Zhai N, Ma X, Ding X. Unpacking AI Chatbot Dependency: A Dual-Path Model of Cognitive and Affective Mechanisms. Information 2025;16(12):1025 View
  19. Kurniati E, Emaliana I, Sahar R. Empathy and epistemic beliefs empower critical, culturally responsive ChatGPT integration in learning English academic writing. Cogent Education 2025;12(1) View
  20. Ramello S. Emotional Dependence in Long-Term Use of Large Language Models. Digital Society 2026;5(1) View
  21. Solozhenkin B, Asafaylo M. Possibility of Using AI in Teaching Ethics: Using Bioethics as an Example. RUDN Journal of Philosophy 2025;29(4):1101 View
  22. Ebrahimian A, Mansourian M, Vahidi S, Alavi F. The role of artificial intelligence in promoting kindness in society: A qualitative study to advance well-being, equity, and positive social change. Health Psychology Open 2026;13 View
  23. Tay F, Loveless R, Ravenel T. The role of artificial intelligence in shaping dentistry through advancement in data acquisition, clinical practice, education, and research. Dental Research 2026;1(1):100005 View
  24. Oo C, Wider W, Pang N, Koh E, Vasanthi R, Thet K, Ramalho R, Özdemir B, Mahboob K. The benefits and future potential of generative artificial intelligence (GAI) on mental health: a Delphi study. International Journal of Qualitative Studies on Health and Well-being 2026;21(1) View
  25. Tang J, Wang W, Hong Y. Empathetic GPT Social Chatbot: A Field Experiment. SSRN Electronic Journal 2025 View
  26. Voultsiou E, Moussiades L. A Systematic Review of Large Language Models in Mental Health: Opportunities, Challenges, and Future Directions. Electronics 2026;15(3):524 View
  27. Dev N, Joy S. Human Voices and Algorithmic Echoes: Resignifying Transfeminine Experiences Through Hybrid Poetics Framework. International Journal of Human–Computer Interaction 2026:1 View
  28. Wu Y. Future-proofing medical assessment: evaluating collaborative intelligence in the age of artificial intelligence. Academic Medicine 2026;101(2):152 View
  29. Schwirtlich T, Lee C, Beestrum M, Mohr D. Synergy of Artificial Intelligence and Extended Reality in Patient-focused Health and Well-Being Applications—A Systematic Review. ACM Transactions on Computing for Healthcare 2026;7(2):1 View
  30. Lebl J, Goetz M. May generative artificial intelligence impact on adolescent health?. Česko-slovenská pediatrie 2026;81(1):24 View
  31. Schabasser C. Unlocking the power of Artificial Intelligence to develop people’s empathetic skills. London Journal of Social Sciences 2026;(10):19 View
  32. Schabasser C. Unlocking the power of Artificial Intelligence to develop people’s empathetic skills. Proceedings of London International Conferences 2025;(13):42 View
  33. Balcombe L. Digital Mental Health Post COVID-19: The Era of AI Chatbots. Encyclopedia 2026;6(2):32 View
  34. Marjanović M, Latinović L. Artificial intelligence in medical diagnostics: A critical narrative review of risks, responsibility, and the epistemological limits of large language models. Serbian Journal of Engineering Management 2026;11(sp.iss.):76 View
  35. Kober S, Streit S, Wood G. AI or human? Exploring the effects of user awareness in conversational dynamics with virtual avatars. Computers in Human Behavior 2026;181:108984 View
  36. Ngoc Nguyen Teichmann A, Xing J. Ethical Challenges in Deploying Large Language Model Chatbots for LGBTQ2+ Mental Health Support. Canadian Journal of Bioethics 2026;9(2):155 View
  37. Nguyen P, Dau P. Leading with artificial empathy: a systematic review on emotional AI, hybrid team dynamics, innovation in project environments. International Journal of Managing Projects in Business 2026:1 View
  38. Suriá Martínez R, García-Castillo F, López-Sánchez C, García del Castillo. J. La inteligencia artificial como recurso de apoyo emocional: análisis de creencias y preocupaciones en jóvenes universitarios. Edutec, Revista Electrónica de Tecnología Educativa 2026;(95):5 View
  39. Yang Y, Tavares J, Oliveira T, Basu Roy S. Exploring Users′ Acceptance and Engagement With Mental Health Chatbots: Insights From an Integrative Review. International Journal of Telemedicine and Applications 2026;2026(1) View
  40. Shimgekar S, Rodriguez V, Bloom P, Yoo D, Saha K. Suicidal Ideation in Online Spaces Through the Lens of Interpersonal Theory of Suicide: Exploratory Study of Self-Disclosure, Peer Support, and AI Responses (Preprint). JMIR AI 2025 View
  41. Song X, Lu Z, Zhang Y, Gao B, Song H, Shen H, Gao Q, Li W. Pacing the Cure: A Psychophysiological Analysis of User Responses to GAI Conversational Patterns. International Journal of Human–Computer Interaction 2026:1 View
  42. Mazhar B, Niu J, Ren Y, Ul Haq I. Generative artificial intelligence as social actors: The mediating roles of empathy and autonomy in anthropomorphism-driven dependency. International Journal of Information Management 2026;89:103072 View
  43. Nieto-Escamez F, Ferreira C. The Ethical Double-Edged Sword: A Framework for Dignity-by-Design in Gerontological Assistive Technologies. Technologies 2026;14(4):229 View
  44. Delello J, Sung W, De Giuseppe T, Mokhtari K, Hebert J, Bronson A. Can a machine care? Exploring emotional intelligence and well-being in human artificial intelligence interactions. Behaviour & Information Technology 2026:1 View

Books/Policy Documents

  1. Kirti . Demystifying Emotion AI, Robotics AI, and Sentiment Analysis in Customer Relationship Management. View
  2. Molinares-Miranda W, Ortiz-Esparza M, Cardona-Reyes H. Advances in Computational Intelligence. MICAI 2025 International Workshops. View

Conference Proceedings

  1. A J, Kavitha T. 2025 International Conference on Inventive Computation Technologies (ICICT). AI Trauma Chatbot Analyzing Voice, Text and Providing Direct Doctor Link View
  2. Mrabet J, Moussa N, Mansour R, Alhendi E. 2025 International Conference on Artificial Intelligence, Computer, Data Sciences and Applications (ACDSA). Trust in the Machine: How Empathy and Exposure Shape Human Engagement with Social Chatbots View
  3. Syakurah R, Hermawan L, Meilinda , Stiawan D, Rizqie M, Triyanto Roesli N. 2025 12th International Conference on Electrical Engineering, Computer Science and Informatics (EECSI). Ethically-Constrained Mental Health Chatbot for University Students: A Context-Aware NLP System using LLMs View
  4. K S, R S, P K, A K, G N. 2025 IEEE First International Conference on Innovations in Engineering and Next-Generation Technologies for Sustainability (ICINVENTS). Emotion Aware Chatbot-Echosense Using AI View
  5. Shirvani M, Crowley J, Peng C, Liu J, Chao T, Martinez S, Brandt L, Kim I, Yoon D. Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems. Cloning the Self for Mental Well-Being: A Framework for Designing Safe and Therapeutic Self-Clone Chatbots View
  6. Gao B, Zeng Z, Yu Y, Werry I, Chan C, Chen M, Zhang H, Huang B, Ji J, Leung C, Miao C. Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems. "It Seems to Understand My Heart": An Empirical Study of Persona-Driven Persuasive AI Agent for Aging-in-Place in Singapore View