Patient Satisfaction With a Coach-Guided, Technology-Based Mental Health Treatment: Qualitative Interview Study and Theme Analysis

Ashley Helm Smith   ^{1, 2} , MA ;   Hilary Touchett   ^{1, 2, 3} , RN, PhD ;   Patricia Chen   ^{1, 3} , PhD ;   Terri Fletcher   ^{1, 2, 4} , PhD ;   Jennifer Arney   ⁵ , PhD ;   Julianna Hogan   ^{1, 2, 4} , PhD ;   Miryam Wassef   ^{1, 2, 4} , LCSW ;   Marylene Cloitre   ⁶ , PhD ;   Jan A Lindsay   ^{1, 2, 4, 7} , PhD

¹ Houston Veteran Affairs Health Services Research and Development Center for Innovations in Quality, Effectiveness and Safety, Michael E DeBakey Veteran Affairs Medical Center, Houston, TX, United States

² South Central Mental Illness Research, Education and Clinical Center, Houston, TX, United States

³ Department of Medicine, Baylor College of Medicine, Houston, TX, United States

⁴ Menninger Department of Psychiatry and Behavioral Sciences, Baylor College of Medicine, Houston, TX, United States

⁵ Department of Sociology, College of Human Sciences and Humanities, University of Houston Clear Lake, Houston, TX, United States

⁶ National Center for Post-Traumatic Stress Disorder Dissemination and Training Division, Veteran Affairs Palo Alto Health Care System, Palo Alto, CA, United States

⁷ Rice University’s Baker Institute for Public Policy, Houston, TX, United States