Published on in Vol 5, No 2 (2018): Apr-Jun

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/9946, first published .
Predicting Caller Type From a Mental Health and Well-Being Helpline: Analysis of Call Log Data

Predicting Caller Type From a Mental Health and Well-Being Helpline: Analysis of Call Log Data

Predicting Caller Type From a Mental Health and Well-Being Helpline: Analysis of Call Log Data

Alexander Grigorash 1*, MSc., DPhil;  Siobhan O'Neill 2*, BA, MPsychSc, PhD;  Raymond Bond 1*, BSc., PhD.;  Colette Ramsey 2*, B.Sc (Hons), MSc;  Cherie Armour 2*, BSc., MSc., PhD.;  Maurice D Mulvenna 3*, BSc., MPhil., PhD.

1 Ulster University, School of Computing , Newtownabbey , GB

2 Ulster University, School of Psychology , Coleraine , GB

3 Ulster University, School of Computing , Jordanstown , GB

*all authors contributed equally

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