Published on in Vol 5, No 2 (2018): Apr-Jun

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/9946, first published .
Predicting Caller Type From a Mental Health and Well-Being Helpline: Analysis of Call Log Data

Predicting Caller Type From a Mental Health and Well-Being Helpline: Analysis of Call Log Data

Predicting Caller Type From a Mental Health and Well-Being Helpline: Analysis of Call Log Data

Alexander Grigorash   1 * , MSc., DPhil ;   Siobhan O'Neill   2 * , BA, MPsychSc, PhD ;   Raymond Bond   1 * , BSc., PhD. ;   Colette Ramsey   2 * , B.Sc (Hons), MSc ;   Cherie Armour   2 * , BSc., MSc., PhD. ;   Maurice D Mulvenna   3 * , BSc., MPhil., PhD.

1 Ulster University, School of Computing, Newtownabbey, United Kingdom

2 Ulster University, School of Psychology, Coleraine, United Kingdom

3 Ulster University, School of Computing, Jordanstown, United Kingdom

*all authors contributed equally

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