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This paper is in the following e-collection/theme issue:

Users' and Patients' Needs for Mental Health Services (707) Mobile Health (mhealth) (5345) Mobile Health in Psychiatry (757) Clinical Communication, Electronic Consultation and Telehealth (972) Telepsychiatry (282)

Published on in Vol 10 (2023)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/49684, first published .
Woman on sofa having online therapy session with therapist on laptop.

Exploring User Perspectives of and Ethical Experiences With Teletherapy Apps: Qualitative Analysis of User Reviews

Exploring User Perspectives of and Ethical Experiences With Teletherapy Apps: Qualitative Analysis of User Reviews

Authors of this article:

Eunkyung Jo1 Author Orcid Image ;   Whitney-Jocelyn Kouaho1 Author Orcid Image ;   Stephen M Schueller1, 2 Author Orcid Image ;   Daniel A Epstein1 Author Orcid Image
Article Authors Cited by (19) Tweetations (10) Metrics

Journals

  1. Verbeke K, Jain C, Shpendi A, Borry P. Safeguarding Users of Consumer Mental Health Apps in Research and Product Improvement Studies: an Interview Study. Neuroethics 2024;17(1) View
  2. Okuboyejo S, Han S, Jha S, Eneja C, Orji R. Insights from User Reviews to Improve Suicide Prevention Apps: A Machine Learning and Thematic Analysis-Based Approach. International Journal of Human–Computer Interaction 2025;41(21):13771 View
  3. LAST B, ZHU J. State Policy Strategies to Promote the Recruitment and Retention of the Behavioral Health Workforce. The Milbank Quarterly 2025;103(S1):50 View
  4. Best M, Lindsay R, Demissie S, Burakov I, Ramos-Torres S, Burke M. Leveraging Feedback From Autistic Adults to Develop an App to Access Healthcare Services. Journal of Developmental and Physical Disabilities 2026;38(1):143 View
  5. Botes M. Regulatory challenges of digital health: the case of mental health applications and personal data in South Africa. Frontiers in Pharmacology 2025;16 View
  6. Anser M, Nabi A, Ahmad I, Abro M, Zaman K. Advancing Mental Health Care: A Comprehensive Review of Digital Tools and Technologies for Enhancing Diagnosis, Treatment, and Wellness. Health Care Science 2025;4(3):163 View
  7. Fleming W, Coutts A, Pochard D, Trivedi D, Sanderson K. Human-Centered Design and Digital Transformation of Mental Health Services. JMIR Human Factors 2025;12:e66040 View
  8. Oliveira A, Eler M. Analyzing Accessibility, Usability, and User Experience in Mobile Apps Through User Reviews: An Extended Systematic Literature Review. Journal on Interactive Systems 2025;16(1):641 View
  9. Johnston H, Slye N. ‘Get on Board or Get Off’: Nosediving Job Quality for Mental Health Providers in the Age of Platform Work. Work, Employment and Society 2025;39(6):1537 View
  10. Jung K, Lee G, Huang Y, Chen Y. 'I've talked to ChatGPT about my issues last night.': Examining Mental Health Conversations with Large Language Models through Reddit Analysis. Proceedings of the ACM on Human-Computer Interaction 2025;9(7):1 View
  11. Floyd James K, Rukundo T, Breslau J, S. Schuler M, Cantor J, K. McBain R. Administrator Perspectives on Telehealth Adoption and Expansion for Mental Healthcare: Insights from Mental Health Treatment Facilities Throughout the US. Journal of Technology in Behavioral Science 2025 View
  12. Nadraga O, Pokrovska T. Communication physician–patient in the modern healthcare system: psychological aspects of integrating empathy, transparency, and digital technologies. Psychiatry Neurology and Medical Psychology 2025:829 View
  13. Mougouei D, Pham S, Azarnik A, Mougouei E, Nurwidyantoro A, Arini H, Trapsilawati F, A'yuninnisa R. A Human-LLM study of value concerns in smart home app reviews. Internet of Things 2026;38:101982 View
  14. Mougouei D, Pham S, Azarnik A, Fahmideh M, Nurwidyantoro A, Mougouei E, Haque A, Dam H, Rafi S, Khan J. Toward explaining value concerns in software artifacts: A human-in-the-loop method. Information and Software Technology 2026;199:108254 View
  15. Parri L, Lau R, Addy K. Therapist Skepticism and Adaptation to Teletherapy Under Enforced Uptake, With Theoretical Considerations for AI-Mediated Care: Qualitative Study. JMIR Formative Research 2026;10:e95939 View
  16. Zhang Z, Lo H, Cheung R, Chen Q, Yeung W, Chan S, Au A, Wong E, Lee E, Woo D, Bögels S, Lau E, Ng S. The effects of an online mindfulness-based intervention for parents of children with attention deficit/hyperactivity disorder. Journal of Affective Disorders 2027;417:122646 View

Books/Policy Documents

  1. Vinoth Kumar S, Anand Bharathi S, Rajamohan S, Unika D. Psychiatry and Technology. View
  2. Bouchard L, Nungester A, Zafreen F, Chahin S. Innovation in Medical Education and Clinical Practice. View

Conference Proceedings

  1. Rahman M, Chaudhry B. Proceedings of the 2026 Designing Interactive Systems Conference. Ethical Sensemaking in AI Mental Health Chatbots: An Analysis of User Reviews View