Behavior of Callers to a Crisis Helpline Before and During the COVID-19 Pandemic: Quantitative Data Analysis
Behavior of Callers to a Crisis Helpline Before and During the COVID-19 Pandemic: Quantitative Data Analysis
Robin Turkington
1
, BSc, MSc ;
Maurice Mulvenna
1
, BSc, MPhil, PhD ;
Raymond Bond
1
, BCompSc, PhD ;
Edel Ennis
2
, PhD ;
Courtney Potts
1
, BSc, MSc ;
Ciaran Moore
3
, BCom ;
Louise Hamra
3
, BA ;
Jacqui Morrissey
4
, BA, MSc ;
Mette Isaksen
4
, BA, MA ;
Elizabeth Scowcroft
4
, BSc, MSc, PhD ;
Siobhan O'Neill
2
, BA, MPsychSc, PhD
1
School of Computing, Ulster University, Newtownabbey, United Kingdom
2
School of Psychology, Ulster University, Coleraine, United Kingdom
3
Samaritans Ireland, Dublin, Ireland
4
Samaritans UK, Ewell, United Kingdom