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This paper is in the following e-collection/theme issue:

Public Information and Campaigns on Mental Health (48) Natural Language Processing (1288) Chatbots and Conversational Agents (1182) Artificial Intelligence (4797) Generative Language Models Including ChatGPT (1531)

Published on in Vol 13 (2026)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/104316, first published .
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Exploring Real-World Use of AI Chatbots for Mental Health Support: Cross-Sectional Survey Study

Exploring Real-World Use of AI Chatbots for Mental Health Support: Cross-Sectional Survey Study

Authors of this article:

Sylvie Bernaerts1 Author Orcid Image ;   Fien Buelens1 Author Orcid Image ;   Nele A J De Witte1 Author Orcid Image ;   Andreas Balaskas2 Author Orcid Image ;   Toon Colman1 Author Orcid Image ;   Tom Van Daele1, 3 Author Orcid Image
Article Authors Cited by Tweetations Metrics

Sylvie Bernaerts   1 , PhD ;   Fien Buelens   1 , MSc ;   Nele A J De Witte   1 , PhD ;   Andreas Balaskas   2 , PhD ;   Toon Colman   1 , MSc ;   Tom Van Daele   1, 3 , PhD

1 Psychology and technology, Centre of Expertise Care and Well-being, Thomas More University of Applied Sciences, Antwerpen, Belgium

2 School of Computer Science, University College Dublin, Dublin, Ireland

3 Centre for Technological Innovation, Mental Health And Education, Queen's University Belfast, Belfast, United Kingdom

Corresponding Author:

  • Sylvie Bernaerts, PhD
  • Psychology and technology
  • Centre of Expertise Care and Well-being
  • Thomas More University of Applied Sciences
  • Campus Sanderus
  • Molenstraat 8
  • Antwerpen 2018
  • Belgium
  • Phone: 32 34324050
  • Email: sylvie.bernaerts@thomasmore.be