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Reviews in Digital Mental Health (303) Natural Language Processing (968) mHealth for Wellness, Behavior Change and Prevention (3444) Chatbots and Conversational Agents (795) AI in Older Adult Care (52) AI Language Models in Health Care (263)

Published on in Vol 11 (2024)

Preprints (earlier versions) of this paper are available at https://preprints.jmir.org/preprint/58974, first published .
Empathic Conversational Agent Platform Designs and Their Evaluation in the Context of Mental Health: Systematic Review

Empathic Conversational Agent Platform Designs and Their Evaluation in the Context of Mental Health: Systematic Review

Empathic Conversational Agent Platform Designs and Their Evaluation in the Context of Mental Health: Systematic Review

Authors of this article:

Ruvini Sanjeewa1 Author Orcid Image ;   Ravi Iyer1 Author Orcid Image ;   Pragalathan Apputhurai1 Author Orcid Image ;   Nilmini Wickramasinghe2 Author Orcid Image ;   Denny Meyer1 Author Orcid Image
Article Authors Cited by (30) Tweetations Metrics

Journals

  1. Sanjeewa R, Iyer R, Apputhurai P, Wickramasinghe N, Meyer D. Machine Learning Approach to Identifying Empathy Using the Vocals of Mental Health Helpline Counselors: Algorithm Development and Validation. JMIR Formative Research 2025;9:e67835 View
  2. Ofem O. The Competence Paradox: Rethinking Goal-Setting in the Age of Algorithmic Management. Human Resource Development Review 2026;25(1):3 View
  3. Yu L, Ge Y, Ansari S, Imran M, Ahmad W. Multimodal Sensing-Enabled Large Language Models for Automated Emotional Regulation: A Review of Current Technologies, Opportunities, and Challenges. Sensors 2025;25(15):4763 View
  4. Zhang R, Meng H, Neubronner M, Lee Y. Computational and ethical considerations for using large language models in psychotherapy. Nature Computational Science 2025;5(10):854 View
  5. Babu A, Joseph A. Repositioning intellectual disability in the ethics of digital mental health technologies. Frontiers in Psychiatry 2025;16 View
  6. Manai S, Gemme L, Zanoli R, Lavelli A. The IDRE Dataset in Practice: Training and Evaluation of Small-to-Medium-Sized LLMs for Empathetic Rephrasing. Electronics 2025;14(20):4052 View
  7. Lan K, Sun T, Ming C, Yao B, Ding Y, Yan Y, Li Y, Luo C, Chen L, Chen J, Wu M. Towards reliable and empathetic depression-diagnosis-oriented chats. Science China Technological Sciences 2025;68(11) View
  8. Takizawa Y. Investigating the relationships of ChatGPT usage for various purposes with well-being: 6-month cohort study. AI & SOCIETY 2025 View
  9. Kansal A, Pandre K, Sharma N, Sahu B, Jebaraj S, Velumoni D, Sinha V. Empathy in the digital age: Navigating virtual connections and maintaining human connection. Multidisciplinary Reviews 2025;8:2025ss0112 View
  10. Gabriels K, Goffin K. Therapy chatbots and emotional complexity: do therapy chatbots really empathise?. Current Opinion in Psychology 2026;68:102263 View
  11. Leung W, Lam S, Chan B, Chow J, Wong Y, Ng F, Yip C, Chan A. Chatbot interventions for improving mental health among people in Asia: a systematic review and meta-analysis of randomised controlled trials. BMJ Health & Care Informatics 2026;33(1):e101479 View
  12. Georgiadou S, Reyes Adams R, Burke J, Eppler C. Using Artificial Intelligence in Systemic Therapy Training. International Journal of Systemic Therapy 2026:1 View
  13. Shehab M, Bhattacharjee T, Mohammed H, Nalabothu P, Abuzayeda M, Moharamzadeh K, Chaudhry J, Fouad N, Tawfik A, Prasad S. Accuracy and empathy of AI-based conversational chatbots in response to temporomandibular dysfunction related queries. PEC Innovation 2026;8:100463 View
  14. Watson N, Hessami A, Abbasi S. The Re-Enchanting Machine: Animistic Cognition, Youth Development, and AI-Influenced Psychopathology. Youth 2026;6(1):27 View
  15. Villarreal-Zegarra D, Paredes-Gonzales Y, Dámaso-Román A, Quiñones-Inga J, Centeno-Terrazas G, Lozada Y, Atoum I. Development, system design, safety, and performance metrics of a conversational agent for reducing depressive and anxious symptoms based on a large language model: The MHAI study. PLOS One 2026;21(3):e0344939 View
  16. Frisone F, Pupillo C, Rossi C, Riva G. Toward clinical integration of generative AI in mental health: personalization, multimodality and inter-entity experience. Frontiers in Public Health 2026;14 View
  17. Radulescu C, Radulescu M, Mihailescu A. A Multicriteria Framework for Evaluation and Selection of Conversational AI Assistants in Mental Health. Future Internet 2026;18(4):191 View
  18. Thanthrige A, Wickramasinghe N. A theory-driven user-centered design framework for wellness applications targeting young adults: The MiCARE methodology. DIGITAL HEALTH 2026;12 View
  19. Sharma M, Chauhan R. Emotionally intelligent virtual companions: building trust and psychological safety in learning organizations. Development and Learning in Organizations: An International Journal 2026:1 View

Books/Policy Documents

  1. Khalid R, Homayounvala E, Legate J, Cook C, Ouazzane K, Calcraft P. Technology for Inclusion and Participation for All: Recent Achievements and Future Directions. View
  2. Pathirana N, Htait A, Wanner E. HCI International 2025 – Late Breaking Papers. View
  3. Doan N, Nguyen P, Nguyen T, Nguyen L. Advances in Information and Communication Technology. View

Conference Proceedings

  1. Cao J, Zhang M, Wang T. Proceedings of the 2025 4th International Conference on Big Data, Information and Computer Network. Research on the construction of a mental health management platform based on multi-source data View
  2. Peixoto J, Lyra J, Passos A, Pereira B, Gouveia A, Araujo V. Anais do VI Workshop sobre as Implicações da Computação na Sociedade (WICS 2025). Bridging AI and Psychology: A RAG-Driven Approach to Inhibitory Control and ADHD Interventions View
  3. Joshi Y, Gupta N, Mishra D. 2025 World Skills Conference on Universal Data Analytics and Sciences (WorldSUAS). The Role of Artificial Intelligence in Mental Health Support: Present Implementations, Innovative Tools, and Research Horizons View
  4. Zhao Y, Meng N, Yuan S, Mu P, Zhao L, Yu Z. Proceedings of the 2025 International Conference on Artificial Intelligence, Virtual Reality and Interaction Design. A Virtual Music-Therapist Dialogue System Based on Natural Language Processing View
  5. Rad S, Hussain R, Chessa M, Solari F. 2026 IEEE International Conference on Artificial Intelligence and eXtended and Virtual Reality (AIxVR). Designing Emotionally Intelligent Embodied Agents for Immersive Virtual Reality Experiences View
  6. Ikegami M, Kuribayashi M, Kato T, Aoyagi S, Hirai T. Proceedings of the Extended Abstracts of the 2026 CHI Conference on Human Factors in Computing Systems. "Thank God I'm Fly!': A Gyaru Persona Chatbot for Adopting a Positive Mindset to Prevent and Mitigate Negative Emotions View
  7. Gao B, Zeng Z, Yu Y, Werry I, Chan C, Chen M, Zhang H, Huang B, Ji J, Leung C, Miao C. Proceedings of the 2026 CHI Conference on Human Factors in Computing Systems. "It Seems to Understand My Heart": An Empirical Study of Persona-Driven Persuasive AI Agent for Aging-in-Place in Singapore View
  8. Lee Y, Ha J, Han S, Kim J, Shin J. Proceedings of the Extended Abstracts of the 2026 CHI Conference on Human Factors in Computing Systems. "It Felt Like My Inner Voice": Benefits of Self-Voice Feedback in AI Reflection Support Systems View