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Talk Time Differences Between Interregional and Intraregional Calls to a Crisis Helpline: Statistical Analysis

Talk Time Differences Between Interregional and Intraregional Calls to a Crisis Helpline: Statistical Analysis

The model of crisis helplines such as Samaritans is to offer one-off support; however, many individuals use telephony support more than once and often call the service repeatedly over a period of time [8-10]. Given the role of crisis helplines in suicide prevention, it is important to understand the factors that affect access to these services.

Robin Turkington, Courtney Potts, Maurice Mulvenna, Raymond Bond, Siobhán O'Neill, Edel Ennis, Katie Hardcastle, Elizabeth Scowcroft, Ciaran Moore, Louise Hamra

JMIR Ment Health 2024;11:e58162