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The evaluator bot identified several strengths of the screening bot, stating that it “... provides a warm and empathetic attitude and responds likewise to the patient’s negative reactions and feelings and leads the conversation naturally.” The most common areas for improvement mentioned in the final comments were “exploration of prior successful coping strategies and providing more explicit encouragement for feedback.”
Human evaluators similarly concluded that the pretherapy screening bot excelled in “...
JMIR Nursing 2025;8:e63058
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Considering the Role of Human Empathy in AI-Driven Therapy
empathetic
JMIR Ment Health 2024;11:e56529
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