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Response From Crisis Text Line to “Commentary on ‘Protecting User Privacy and Rights in Academic Data-Sharing Partnerships: Principles From a Pilot Program at Crisis Text Line’”

Response From Crisis Text Line to “Commentary on ‘Protecting User Privacy and Rights in Academic Data-Sharing Partnerships: Principles From a Pilot Program at Crisis Text Line’”

As current chief executive officer (CEO) of Crisis Text Line, I am writing this commentary on behalf of the organization to clarify the record, provide context, and supply background information regarding Crisis Text Line and its research standards regarding a critique [1] of a viewpoint paper [2] published in the Journal of Medical Internet Research in 2019.

Dena Trujillo

J Med Internet Res 2025;27:e64015

Using a Digital Mental Health Intervention for Crisis Support and Mental Health Care Among Children and Adolescents With Self-Injurious Thoughts and Behaviors: Retrospective Study

Using a Digital Mental Health Intervention for Crisis Support and Mental Health Care Among Children and Adolescents With Self-Injurious Thoughts and Behaviors: Retrospective Study

For mental health treatment to become more accessible to children and adolescents with SITBs, it is crucial that DMHIs offer evidence-based crisis support and ongoing mental health care for children and adolescents at risk of suicide and self-harm [36].

Darian Lawrence-Sidebottom, Landry Goodgame Huffman, Aislinn Brenna Beam, Kelsey McAlister, Rachael Guerra, Amit Parikh, Monika Roots, Jennifer Huberty

JMIR Form Res 2024;8:e54816

Large Language Models Versus Expert Clinicians in Crisis Prediction Among Telemental Health Patients: Comparative Study

Large Language Models Versus Expert Clinicians in Crisis Prediction Among Telemental Health Patients: Comparative Study

In addition, an NLP-based system to determine the likelihood of crisis in patient chat messages to their clinicians was developed and implemented with reliable retrospective and prospective performance as a clinical support tool for a crisis specialist team [23]. Recent advances in AI methods, such as large language models (LLMs), have also shown success in a variety of medical applications.

Christine Lee, Matthew Mohebbi, Erin O'Callaghan, Mirène Winsberg

JMIR Ment Health 2024;11:e58129

Health Care Workers’ Motivations for Enrolling in Massive Open Online Courses During a Public Health Emergency: Descriptive Analysis

Health Care Workers’ Motivations for Enrolling in Massive Open Online Courses During a Public Health Emergency: Descriptive Analysis

Our study seeks to fill this void by examining the unique motivations behind MOOC enrollment, particularly during the unprecedented global crisis triggered by the COVID-19 pandemic. This study contributes uniquely to the literature by investigating the key motivations for health care workers to enroll in MOOCs, with a special emphasis on provider type and country income level during a global health crisis.

Jennifer Jones, Jamie Sewan Johnston, Ngouille Yabsa Ndiaye, Anna Tokar, Saumya Singla, Nadine Ann Skinner, Matthew Strehlow, Heini Utunen

JMIR Med Educ 2024;10:e51915

Rapport Building in Written Crisis Services: Qualitative Content Analysis

Rapport Building in Written Crisis Services: Qualitative Content Analysis

By interpreting the situation, the crisis counselors offered a coherent overview of the situation and a different perspective. In most active listening skills, crisis counselors stayed quite close to the information provided by the help-seeker (eg, paraphrasing or reflecting what was said). When interpreting the situation, crisis counselors often included their perspectives on the situation with the intent of supporting the help-seeker to see themes or new ideas.

Laura Schwab-Reese, Caitlyn Short, Larel Jacobs, Michelle Fingerman

J Med Internet Res 2024;26:e42049

A Typology of Social Media Use by Human Service Nonprofits: Mixed Methods Study

A Typology of Social Media Use by Human Service Nonprofits: Mixed Methods Study

Initially, a sampling frame was developed by combining the list of SA centers by province and territory from the Canadian Association of Sexual Assault Centres and the Sexual Assault Centres, Crisis Lines, and Support Services websites. After removing duplicates, the sample frame consisted of 350 SA centers across 10 provinces and 3 territories. The sample frame provided basic information about the centers, including their names, contact information (phone number and email), and website or URL.

Jia Xue, Micheal L Shier, Junxiang Chen, Yirun Wang, Chengda Zheng, Chen Chen

J Med Internet Res 2024;26:e51698

Linguistic Variables and Gender Differences Within a Messenger-Based Psychosocial Chat Counseling Service for Children and Adolescents: Cross-Sectional Study

Linguistic Variables and Gender Differences Within a Messenger-Based Psychosocial Chat Counseling Service for Children and Adolescents: Cross-Sectional Study

This lack of nonverbal cues can also make it more difficult for crisis line counselors to establish and maintain a therapeutic relationship [25,26]. In some studies, counselors reported greater difficulty and a lower perceived ability to establish a therapeutic relationship in the digital environment compared to a face-to-face counseling or therapy setting [25,27].

Zeki Efe, Sabrina Baldofski, Elisabeth Kohls, Melanie Eckert, Shadi Saee, Julia Thomas, Richard Wundrack, Christine Rummel-Kluge

JMIR Form Res 2024;8:e51795

Exploring Political Mistrust in Pandemic Risk Communication: Mixed-Method Study Using Social Media Data Analysis

Exploring Political Mistrust in Pandemic Risk Communication: Mixed-Method Study Using Social Media Data Analysis

Concepts linked with political mistrust were of special interest as they can act as alerts to risk communicators to promote trust in the authorities in a timely manner during a crisis.

Ali Unlu, Sophie Truong, Tuukka Tammi, Anna-Leena Lohiniva

J Med Internet Res 2023;25:e50199