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Talk Time Differences Between Interregional and Intraregional Calls to a Crisis Helpline: Statistical Analysis

Talk Time Differences Between Interregional and Intraregional Calls to a Crisis Helpline: Statistical Analysis

There are many crisis helplines in operation within the United Kingdom; one of the oldest in operation is Samaritans. Samaritans UK is a volunteer-based listening service, where the role of the volunteer is to listen to the caller in a respectful, nonjudgmental, and nondirective manner. The model of crisis helplines such as Samaritans is to offer one-off support; however, many individuals use telephony support more than once and often call the service repeatedly over a period of time [8-10].

Robin Turkington, Courtney Potts, Maurice Mulvenna, Raymond Bond, Siobhán O'Neill, Edel Ennis, Katie Hardcastle, Elizabeth Scowcroft, Ciaran Moore, Louise Hamra

JMIR Ment Health 2024;11:e58162