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Exploring Laypersons’ Experiences With a Mobile Symptom Checker App as an Interface Between eHealth Literacy, Health Literacy, and Health-Related Behavior: Qualitative Interview Study

Exploring Laypersons’ Experiences With a Mobile Symptom Checker App as an Interface Between eHealth Literacy, Health Literacy, and Health-Related Behavior: Qualitative Interview Study

In a substudy of the CHECK.APP project, Müller et al [10] distinguished between user expectations and motivations for app use and found that these factors play a role in symptom checker app use. In fact, according to the sample in the study Kopka et al [51], 33% of symptom checker app users reported that the symptom checker app’s usefulness varied.

Roland Koch, Marie-Theres Steffen, Anna-Jasmin Wetzel, Christine Preiser, Malte Klemmt, Hans-Jörg Ehni, Regina Mueller, Stefanie Joos

JMIR Form Res 2025;9:e60647